At Allautonomia, we aim to provide clear and reliable delivery information before you place an order.
This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered.
1. Where We Deliver
Allautonomia currently offers delivery to the following countries:
- Belgium
- Italy
- Spain
- United Kingdom
Delivery availability may vary depending on the product, supplier, stock location and destination.
If a product cannot be delivered to a particular destination, this information will be indicated before the order is completed.
2. Order Processing
Orders are normally processed after payment has been received and confirmed.
Standard processing time:
5 – 10 business days
Some products may require additional processing time because they are:
- made to order;
- supplied directly by a manufacturer or distributor;
- professionally configured;
- temporarily awaiting stock;
- subject to special handling requirements.
Any product-specific processing time takes precedence over the general processing estimate.
3. Delivery Times
Estimated delivery times are displayed on the relevant product page or during checkout whenever available.
Typical estimated delivery times:
| Destination | Estimated delivery |
| Belgium | 5 – 10 business days |
| Italy | 5 – 10 business days |
| Spain | 5 – 10 business days |
| United Kingdom | 5 – 10 business days |
Delivery estimates are indicative and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, strikes or other logistical disruptions.
4. Shipping Costs
Shipping charges are displayed before the customer completes the purchase.
Depending on the product and destination, shipping may be:
- calculated automatically at checkout;
- included in the product price;
- offered at a fixed rate;
- available by quotation for large or professional orders.
Any applicable shipping costs will be clearly communicated before payment.
5. Tracking
Where tracking is available, the customer will receive tracking information by email after the order has been dispatched.
Tracking information may take some time to become active after the parcel has been collected by the carrier.
6. Delivery Delays
If your order has exceeded the estimated delivery period, please contact:
contact@allautonomia.com
Please include your order number and delivery address.
We will investigate the shipment with the relevant carrier or supplier.
7. Damaged Packages
If your package appears visibly damaged when delivered, we recommend documenting the condition of the package before opening it.
Take photographs of:
- the exterior packaging;
- any visible damage;
- the shipping label;
- the product and internal packaging if the product is damaged.
Contact us as soon as reasonably possible at:
contact@allautonomia.com
8. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information.
If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery costs may apply where legally permitted.
9. International Orders
For deliveries involving cross-border transport, additional customs, import duties or local charges may apply depending on the destination and product.
Where applicable, customers are responsible for charges that are legally payable by the recipient.
10. Contact
For questions about delivery:
contact@allautonomia.com
Please include your order number whenever possible.
Allautonomia — Reinventing Independence.