1. What is Allautonomia?
Allautonomia is an independent European online company specialising in practical solutions for personal independence, smart pet care and power continuity.
Our three main areas are:
Care — Pet — Power.
2. Where does Allautonomia deliver?
We currently deliver to the countries listed in our Shipping & Delivery Policy.
Delivery availability may vary by product and destination.
3. How can I place an order?
Select a product, add it to your shopping cart, complete the checkout information and submit your order.
Payment instructions are provided for bank transfer orders.
4. Do you accept card payments?
Our current payment method is bank transfer.
Additional payment methods may be introduced in the future.
5. When will my order be processed?
Orders are normally processed after payment has been received and confirmed.
Product-specific processing times may apply.
6. How long does delivery take?
Delivery times depend on the product, destination and stock location.
The estimated delivery time is displayed on the relevant product page or during checkout whenever available.
7. Can I return an item?
Where the statutory right of withdrawal applies, consumers generally have a 14-day withdrawal period for distance purchases, subject to legal exceptions.
Please see our Returns & Refund Policy for the complete procedure.
8. What if my product arrives damaged?
Contact our customer service as soon as possible at:
contact@allautonomia.com
Please include your order number and photographs of the packaging and product where possible.
9. What if I receive the wrong product?
Contact us with your order number and details of the product received.
We will investigate and provide the appropriate solution in accordance with applicable law.
10. Do you sell products for professionals?
Yes.
Our Allautonomia Power range is designed to include solutions for professional environments, including UPS, power protection, batteries, PDU and IT infrastructure products.
For larger or technical requirements, contact us.
11. Can I request a quotation?
Yes, where quotation services are offered for the relevant products.
Please, contact us with the product reference, quantity and delivery destination.
12. How can I contact Allautonomia?
Email:
contact@allautonomia.com
We aim to respond within 24 business hours.
13. Is Allautonomia a physical store?
AllAutonomia operates primarily as an online business. According to our partnership with AutonoMe and Allmobility as physical representants.
Orders, product information and customer support are provided through our online store and official communication channels.
14. How is my personal information protected?
Personal information is handled according to our Privacy Policy and applicable data protection laws.
15. Do you sell customer data?
No. Allautonomia does not sell customers’ personal information.