At AllAutonomia, we want our customers to have a clear understanding of their rights and our returns process.
This policy applies to consumer purchases made through the AllAutonomia online store, subject to the mandatory consumer protection laws applicable to the customer’s country.
1. Right of Withdrawal
Where the statutory right of withdrawal applies, consumers generally have the right to withdraw from a distance contract within 14 days without having to provide a reason.
The withdrawal period normally begins from the day on which the consumer, or a third party designated by the consumer, receives the goods.
Nothing in this policy limits or excludes mandatory consumer rights.
2. How to Request a Return
To exercise a withdrawal right or request a return, contact us at:
contact@allautonomia.com
Please provide:
- your full name;
- order number;
- product concerned;
- date of purchase;
- reason for return, where required or voluntarily provided;
- photographs where relevant.
We will provide the applicable return instructions.
3. Condition of Returned Products
Unless a different legal rule applies, products should be returned in a condition that allows us to assess their nature, characteristics and functioning.
Customers may be responsible for any reduction in the value of goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, where permitted by applicable law.
Products should preferably be returned with their original packaging, accessories, manuals and documentation.
However, mandatory consumer rights are not conditional upon retaining original packaging where the law does not permit such a condition.
4. Products Excluded From Withdrawal
Certain products may be excluded from the statutory right of withdrawal where an applicable legal exception applies.
Examples may include:
- products made to the customer’s specifications or clearly personalised;
- sealed products that are not suitable for return for health or hygiene reasons once unsealed, where legally applicable;
- products that cannot be returned due to their nature, where a legal exception applies;
- other products falling within statutory exceptions.
Any applicable exception will be communicated to the customer where required.
5. Return Shipping Costs
Unless the law requires otherwise, the customer may be responsible for the direct cost of returning goods when exercising a withdrawal right.
Where AllAutonomia supplied an incorrect, defective or damaged product, return arrangements will be handled in accordance with applicable consumer law.
Return shipping instructions will be provided by our support team.
6. Refunds
Where a valid withdrawal is exercised, refunds will normally include the payments received from the customer, including applicable standard delivery costs, subject to the conditions and limitations established by applicable law.
A refund may be delayed until we have received the returned goods or until the customer provides evidence that the goods have been sent back, whichever occurs first where legally permitted.
Refunds are normally made using the same payment method used for the original transaction, unless another method is agreed or required by law.
7. Refund Processing Time
Once the return has been received and inspected where necessary, refunds are normally processed within:
5 business days
The time required for the refunded amount to appear in the customer’s account may depend on the customer’s bank or payment provider.
8. Faulty, Damaged or Incorrect Products
If you receive a product that is defective, damaged or different from what you ordered, contact us at:
contact@allautonomia.com
Please provide your order number and photographs where appropriate.
We will assess the situation and provide the appropriate solution in accordance with applicable consumer protection laws.
9. Exchanges
Product exchanges are available only where expressly offered for the relevant product or required by applicable law.
Where an exchange is not available, customers may be instructed to return the product and place a new order where appropriate.
10. Statutory Consumer Rights
This policy does not affect any mandatory statutory rights available to consumers under applicable law.
Where local consumer law provides stronger or additional protections, those protections remain applicable.
11. Contact
For returns and refunds:
contact@allautonomia.com
Allautonomia — Reinventing Independence.